LEGAL

Purpose

This document establishes the corporate policy and standards for responding to Client complaints made against King Cunningham, LLC.

Policy

All King Cunningham, LLC employees are responsible for promptly and seriously addressing any complaint made by a Client against King Cunningham, LLC or its employees.

A Complaint is defined as a communication from a Client of the Firm expressing a dissatisfaction with an action taken or omitted by the Firm and for which the Client wishes to file written documentation with the Firm.

Any employee receiving a communication from a Client (via phone, fax, e-mail, or in person) that has a Complaint must:

  • Remain courteous at all times and, under all circumstances, refrain from engaging in argumentative behavior with the Client regardless of the nature of the complaint or the conduct of the Client.
  • Completely and accurately document information pertinent to the Complaint in writing.
  • Ask the Client if they wish to speak to a supervisor.
  • Escalate the call to a supervisor if.
    • It becomes clear the Client wishes to pursue a formal complaint
    • The employee feels unable to further assist the Client
    • The customer indicates that they wish to speak to a supervisor
  • Not confirm, discuss, or reveal the Client’s -specific information to or with anyone other than the Client without confirmation of the caller’s identity as the Client in question and written authorization on file
  • The Business Manager will inform the Client that he or she may contact the Business Manager as a single point of contact, at any time to discuss the Complaint.

We recognize and respect the privacy expectations of today’s consumers and the requirements of applicable federal and state privacy laws. We believe that making you aware of how we use your non-public personal information (Personal Information), and to whom it is disclosed, will form the basis for a relationship of trust between us and the public that we serve. This Privacy Statement provides that explanation. We reserve the right to change the Privacy Statement from time to time consistent with applicable privacy laws.

In the course of our business, we may collect Personal Information about you from the following sources:
  • From applications or other forms we receive from you or your authorized representative;
  • From your transaction with, or from the services being performed by us, our affiliates; or others;
  • From our internet web sites;
  • From the public records maintained by governmental entities that we either obtain directly from those entities, or from our affiliates or others; and;
  • From consumer or other reporting agencies.
Our Policies Regarding the Protection of the Confidentiality and Security of Your Personal Information

We maintain physical, electronic and procedural safeguards to protect your Personal Information from unauthorized access or intrusion. We limit access to the Personal Information only to those employees who need such access in connection with providing products or services to you or for other legitimate business purposes.

Our Policies and Practices Regarding the Sharing of Your Personal Information

We may share your Personal Information with our affiliates, such as insurance companies, agents, and other real estate settlement service providers. We also may disclose your Personal Information:

  • To agents, brokers or representatives to provide you with services you have requested; and
  • When you direct or give us permission when we are required by law to do so, or when we suspect fraudulent or criminal activities. We also may disclose your Personal Information when otherwise permitted by applicable privacy laws such as, for example, when disclosure is needed to enforce our rights arising out of any agreement, transaction or relationship with you.

One of the responsibilities is to record documents in the public domain. Such documents may contain your Personal Information.

Right to Access Your Personal Information and Ability to Correct Errors Or Request Changes or Deletion

Certain states afford you the right to access your Personal Information and , under certain circumstances, to find out to whom your Personal Information has been disclosed. Also, certain states afford you the right to request correction, amendment or deletion of your Personal Information. We reserve the right, where permitted by law, to charge a reasonable fee to cover the costs incurred in responding to such requests. All requests must be made in writing to the following address:

KING CUNNINGHAM, LLC
ATTN: MANAGER
1000 2nd Ave. S.
Suite 325
North Myrtle Beach, SC 29582

Multiple Products or Services

If we provide you with more than one service, you may receive more than one privacy notice from us. We apologize for any inconvenience this may cause you.